As business owners it’s true that we can’t please everyone and losing some business is bound to happen. However, the question is…how many customers are you willing to lose to the competition? Because, let’s face it folks, when we talk about customer loss, those customers are going somewhere! They don’t just simply stop getting massages, [...]
5 Tips for Dealing with Cranky Clients
Unreasonable customers are always a pain, but they’re especially prevalent and stressful during the holiday season! But keep your cool and resist the urge to “tenderize” your clients during their massage sessions with the following tips: 1.) Remember: The customer is always right - I know this is probably the hardest to accept, but customer [...]
How To Handle Customers Complaints at Your Spa or Practice
With Spas & Massage Practicies popping up everyday, it has become even more important (especially in this day of social media) to handle customer complaints swiftly and efficiently. Here are some rules rants and customer complaints that may ultimately save your business: 1.) Customer loyalty can be elusive - But it is a neccessary evil! [...]
